FREQUENTLY ASKED QUESTIONS

Ordering

Q: Is it possible to add to my current order?

A: No, You are not allowed to add to your current order once order has been submitted.

Q: Can I order from 2 restaurants from a single order?

A: No, consumers can only order from one restaurant within a single order

Q: Is there a minimum order?

A: Yes, there will be a minimum order required although it will vary depending on restaurants. 

Q: What are your hours?

A: Depending on your area and local restaurant hours, we begin delivering from 10:00AM to 10:00PM.

Q: What are your delivery fees?

A: Our delivery fee is a fixed $5.00 island wide.

Q: I need to cancel or change my order! How can I do this?

A: Your order won’t be processed until a confirmation message is received, please contact us ASAP to cancel. If you wish to make any changes either cancel your whole order or contact BySGForSG.

Q: Am i able to customise my order?

A: Yes, you will need to add your comments in “notes” to indicate the restaurant to add or remove ingredients or whether you’re allergic.

Issues with Order

Q: There are missing items for my order, what do I do?

A: Please send a photo of your order which has been received, this will indicate what is missing. If we do not hear from you within an hour from the delivery date & time, you shall be deemed to have received order correctly.

Q: I’m not sure if my order is confirmed?

A: You will receive a confirmation by email and WhatsApp. If you haven’t, your order may not have been received by us, or we may not have received your payment.

Q: What if my order is late?

A: If your order has not arrived within the ETA, please contact us so we can give you an update on your delivery. Our team will work to get your order to you as soon as possible.

Delivery

Q: Where do you deliver?

A: BySGforSG delivers island wide.

Q: Can your driver deliver to Jurong Island? Do we need to apply for a Jurong Island Pass for him?

A: They can deliver to Jurong Island but they do need a pass applied for them to enter, so do make your orders early and make the appropriate arrangements.

Q: Are you able to deliver to Sentosa?

A: Yes, We can deliver to Sentosa although there will be an additional $6 charge.

Q: Can I request for contactless delivery?

A: Yes, you may request contactless delivery and we will advise our drivers.

Delivery Time

Q: How long does it take for the food to arrive?

A: The delivery timeframe could be within 90 minutes but varies on location.

Payment

Q: What are your payment methods for BySGForSG?

A: Currently we only accept PayNow (UEN) or SGQR code

Contacts

Q: How to contact BySGForSG?

A: You can contact us through ask.bsfs@ultimate.sg

Q: I’m a restaurant and I want to partner with BySGForSG. Where can I get more information?

A: Email us at ask.bsfs@ultimate.sg and we will be in touch shortly!