FREQUENTLY ASKED QUESTIONS
Q: Why can’t I place an order through the website?
A: Ordering through the website is no longer active. It will redirect you to download our brand new app either app store or google play. https://bysgforsg.sg/
Q: How do I know if my order is confirmed?
A: A notification will appear on your app to confirm your order has been processed.
Q: Can I still preorder through the app?
A: Yes, preorder are still ongoing through the app.
Q: Is it possible to add to my current order?
Q: Can I order from 2 restaurants from a single order?
Q: Is there a minimum order?
Q: What are your hours?
Q: What are your delivery fees?
Q: I need to cancel or change my order! How can I do this?
A: You can reach out by messaging the team through a direct message on Instagram or Facebook messenger or via feedback on the app.
Q: Am i able to customise my order?
Q: There are missing items for my order, what do I do?
A: Please send a photo of your order which has been received through a direct message on Instagram or Facebook messenger, this will indicate what is missing. If we do not hear from you within an hour from the delivery date & time, you shall be deemed to have received order correctly.
Q: What if my order is late?
A: If your order has not arrived within the ETA, You can reach out by messaging the team through a direct message on Instagram or Facebook messenger or via feedback on the app.
Q: What are your payment methods for BySGForSG?
A: We Accept credit card/debit card payments
Q: Where do you deliver?
Q: Can your driver deliver to Jurong Island? Do we need to apply for a Jurong Island Pass for him?
Q: Are you able to deliver to Sentosa?
Q: Can I request for contactless delivery?
Q: How long does it take for the food to arrive?
Q: How to contact BySGForSG?
Q: I’m a restaurant and I want to partner with BySGForSG. Where can I get more information?